Privacy policy

At ZENX DIGITAL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect information that you provide directly to us, including:

  • Full name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order and purchase details

  • Payment and transaction information

  • Information you provide when contacting our customer support

  • Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, operating system, pages visited, and general website usage information.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of your products

  • Process payments and refunds

  • Provide customer support

  • Respond to your questions and enquiries

  • Send important information regarding your orders

  • Improve our website, products, and services

  • Detect and prevent fraud or unauthorized transactions

  • Maintain the security of our website

  • Comply with applicable legal and regulatory requirements

  • Send marketing communications where you have provided appropriate consent

We only use personal information for legitimate business purposes and where permitted by applicable law.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

ZENX DIGITAL does not normally have access to your complete payment card details. Payment providers process payment information according to their own privacy policies and security procedures.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and improve our services.

Cookies may help us:

  • Keep products in your shopping cart

  • Remember your preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant marketing where permitted

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Payment processing providers

  • Delivery and courier companies

  • Website hosting and technology providers

  • Analytics and website performance providers

  • Customer support service providers

  • Fraud prevention and security providers

  • Marketing service providers, where permitted

  • Government authorities or legal bodies where required by law

We do not sell your personal information to third parties.

Where we use third-party service providers, we expect them to handle personal information securely and only for the purposes for which it is provided.

6. Order and Delivery Information

When you place an order with ZENX DIGITAL, we need certain information to process and deliver your purchase.

This may include your name, delivery address, email address, telephone number, order details, and payment status.

We may provide necessary delivery information to our shipping or courier partners so that your order can be delivered successfully.

7. Marketing Communications

If you have provided appropriate consent, we may send you information about:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Store updates

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable UK data protection law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information where legally applicable

  • Request restriction of certain processing

  • Object to certain types of processing

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is being used

To exercise any applicable privacy rights, please contact us using the details provided below.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

If you visit a third-party website through a link on our website, that website will have its own privacy policy and terms. ZENX DIGITAL is not responsible for the privacy practices, content, or security of third-party websites.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with the revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

ZENX DIGITAL

Email: zenxdigitaluk@gmail.com
Phone: +44 7903739519

We will make reasonable efforts to respond to privacy-related enquiries as soon as reasonably practicable.