Terms & Conditions

Last Updated: August 23, 2026

Welcome to ZENX DIGITAL. These Terms & Conditions govern your use of our website and your purchase of mobile phones, gadgets, accessories, electronics, and related products from our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing any product.

1. About ZENX DIGITAL

ZENX DIGITAL operates an online retail store offering mobile phones, gadgets, electronic accessories, and related products to customers.

For the purposes of these Terms & Conditions:

• "ZENX DIGITAL", "we", "us", or "our" means ZENX DIGITAL.

• "Website" means our online store and any pages or services operated by ZENX DIGITAL.

• "Customer", "you", or "your" means any person who accesses our website or purchases products from us.

• "Products" means the mobile phones, gadgets, accessories, electronics, and other products available for purchase through our website.

These Terms & Conditions apply to all purchases made through our online store.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use the website only for lawful purposes.

• Not attempt to interfere with or disrupt the operation or security of our website.

• Not use our website for fraudulent, abusive, or unauthorised activities.

• Not reproduce, copy, distribute, or commercially exploit our website content without our written permission.

We reserve the right to restrict or terminate access to our website where necessary to protect our business, customers, website, or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However:

• Product colours may appear slightly different depending on your device or screen settings.

• Product images may be for illustrative purposes where stated.

• Product specifications may be subject to manufacturer changes.

• Availability may change without prior notice.

If a significant error is identified in a product description or price, we reserve the right to correct the information and, where necessary, contact you before processing the order.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we will contact you and may offer an alternative, delay fulfilment where appropriate, or provide a refund for the unavailable product.

5. Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you should receive an order confirmation by email. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted.

A purchase contract is formed when we accept your order and confirm that the products are being processed for fulfilment.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

• Product availability issues

• Incorrect product or pricing information

• Suspected fraudulent activity

• Payment problems

• Delivery restrictions

• Technical or system errors

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. Customer Information

You are responsible for ensuring that the information provided during checkout is accurate and complete.

This includes:

• Full name

• Delivery address

• Billing information

• Email address

• Telephone number

• Payment information

If incorrect information results in a failed or delayed delivery, additional costs may apply where permitted by law.

7. Prices

All product prices displayed on our website are shown in the applicable currency and include applicable taxes where required.

Delivery charges, where applicable, will be displayed during the checkout process before you complete your purchase.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.

If a clear pricing error occurs on our website, we may contact you before fulfilling the order.

8. Payment

We may offer various payment methods through our website.

Payment processing may be handled by third-party payment service providers. You agree to provide accurate payment information and authorise the relevant payment provider to process your transaction.

Orders may be processed only after successful payment authorisation, unless another payment arrangement is explicitly offered by ZENX DIGITAL.

If your payment is declined or cannot be verified, we may cancel or place your order on hold until the payment issue is resolved.

9. Delivery

We aim to dispatch and deliver orders within the delivery timeframe shown on our website or provided during checkout.

Delivery times may vary depending on:

• Product availability

• Delivery location

• Courier or shipping provider

• Public holidays

• Weather or other circumstances outside our reasonable control

Any delivery timeframe displayed as an estimate is not a guaranteed delivery date unless expressly stated otherwise.

You are responsible for providing a correct and complete delivery address.

Once your order has been dispatched, you may receive tracking information where tracking is available.

10. Delayed, Lost or Damaged Deliveries

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible using the contact details below.

Where appropriate, we may contact the relevant courier or delivery provider to investigate the issue.

If your parcel arrives visibly damaged, we recommend reporting the damage promptly and retaining the packaging and relevant evidence until the matter has been resolved.

Your statutory consumer rights are not affected by this section.

11. Returns and Cancellation Rights

If you are a UK consumer, you may have statutory rights to cancel certain online purchases within the applicable cancellation period under UK consumer law.

Where applicable, customers may cancel an eligible order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

After notifying us of cancellation, eligible goods should normally be returned within the applicable legal timeframe.

Products must be returned in accordance with our Returns & Refund Policy.

Nothing in these Terms & Conditions limits or removes any statutory consumer rights that cannot legally be excluded.

12. Refunds

Where a refund is approved, we will normally issue the refund using the original payment method.

Refund processing times may depend on your payment provider or financial institution.

Where permitted by law, we may delay a refund until we have received the returned goods or evidence that the goods have been sent back.

Any applicable deductions permitted by law will be explained to the customer.

13. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, defective, or materially different from the product you ordered, please contact us as soon as possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer protection law.

Depending on the circumstances, this may include:

• Repair

• Replacement

• Refund

• Price reduction

• Another remedy required by applicable law

Your statutory rights remain unaffected.

14. Manufacturer Warranties

Some products may include a manufacturer's warranty.

Where a manufacturer warranty applies, the terms, duration, and conditions of that warranty are determined by the manufacturer.

A manufacturer's warranty is separate from your statutory consumer rights.

15. Mobile Phones and Electronic Devices

For mobile phones, tablets, laptops, smart devices, and other electronics, customers are responsible for backing up their personal data before returning a product for any reason.

We recommend removing:

• Personal accounts

• Passwords

• Screen locks

• SIM cards

• Memory cards

• Personal files and data

ZENX DIGITAL is not responsible for personal data left on a returned device where the customer has failed to remove or back up such information.

16. Intellectual Property

All content displayed on the ZENX DIGITAL website, including text, graphics, logos, images, product descriptions, website design, and other materials, is owned by or licensed to ZENX DIGITAL or the relevant rights holder.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission, except where permitted by applicable law.

17. Website Availability

We aim to keep our website available and functioning properly. However, we cannot guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable due to:

• Maintenance

• Technical problems

• Hosting issues

• Security incidents

• Internet or network problems

• Events outside our reasonable control

We will take reasonable steps to restore services as soon as practical.

18. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

Subject to the above, ZENX DIGITAL will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory consumer rights.

19. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government action, strikes, transportation disruption, widespread technical failures, or other events that could not reasonably have been prevented.

Where possible, we will inform customers of significant delays and take reasonable steps to minimise their impact.

20. Customer Accounts

Where our website provides customer account functionality, you are responsible for keeping your login credentials secure.

You should notify us promptly if you believe your account has been accessed without your permission.

We reserve the right to suspend or terminate accounts where necessary because of fraudulent, unlawful, abusive, or unauthorised activity.

21. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, products, website, business practices, or applicable legal requirements.

The latest version will be published on our website.

The Terms & Conditions applicable to an order will be those in effect at the time the order is accepted, unless otherwise required by law.

23. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom.

If you are a consumer, you will retain any mandatory consumer protections provided by the laws applicable to your place of residence.

Nothing in these Terms & Conditions prevents you from exercising rights or bringing a claim where permitted by applicable law.

24. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

25. Contact Us

If you have any questions regarding these Terms & Conditions, your order, our products, or our services, please contact us:

ZENX DIGITAL

Email: zenxdigitaluk@gmail.com
Phone: +44 7903739519

We will make reasonable efforts to respond to customer enquiries as soon as practicable.

ZENX DIGITAL